See the impact that a UX strategy can have on your organization

Accelerate Your ROI

Invest In Your Organizational Future

This white paper is intended to evaluate the business impact of an investment in UX design. It provides an overview of key learnings, quantifiable results, and case studies related to the ROI of UX design.

The contents of this report cover:

  1. Introduction
  2. Defining UX
  3. User-centric Design
  4. Quantifying the Business Impact of UX Design
  5. Beyond ROI: Additional Benefits of UX Design
  6. Case Studies: UX Design Success Stories

American Express applied UX insights by implementing changes to every aspect of their user experience: processes, products, policies, technologies, etc. The efforts led to a +400% increase in customer retention.

EV&D's Client Services


Fusing strategy & consulting to accelerate growth
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Designing platforms that create new opportunities
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Creating experiences that excite, engage & convert
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Simplifying Complex Change,
Igniting Transformation

As an experience consultancy partner, we’ve dedicated our time and resources to utilizing the disruptive power of technology and ingenuity to enable our clients’ business in their pursuit of what is next.

Simply put, we are an experience group that elevates the connection between brands and their audiences through innovative solutions.